Before the move we scheduled our utilities’ transfer requests a week ahead. We moved in and everything looked good, lights on, gas on, except for the phone. Our old line disconnected, and dialing the new line now produced a ring instead of a number unknown, but it wasn’t ringing in the new place. And no DSL. Hmm. We’re already peeved we couldn’t keep the same number since it was a different control box even though we just moved across the street (Venice Boulevard must be the demarcation line), but now we’ve got people calling us to speak to someone who no longer lives there and a new line going to who knows where.
The phone company sent over a guy, he switched the lines and bravo, we have our number. But no DSL. Nevermind that we requested the transfer a week ahead, that didn’t matter. But here’s a $25 credit to your account. Well, I guess that’s a “we know we messed up but let’s not say we did and you take this credit”, then. The phone guy basically confirmed that it didn’t matter, it would always be at least a week later, even though no one has to physically be at the location to activate it. The modem shows up in the mail and that means it’s activated. We already have a modem, I countered. He shrugged and said, “They always send a modem. eBay it or something.” Funny guy.
A day later, the phone line died. Now we have no phone again, and this time they’re telling us it’s probably a short inside the apartment. Sun reminds me to be grateful that we purchased insurance on the lines as part of our plan, as otherwise we’d be hit up for the repair bill even though we just moved in.
Then the power went down. Apparently, LA DWP received, two weeks after the previous tenant moved out, a request to turn off power and terminate the account. So they cut our power. A guy physically went to the main control box for the building and cut the power. I called DWP up and asked why they did that and they told me it was because the previous tenant had it cut. I told the rep well, gee, we’re the new tenants and we requested to have our old account transfered. The rep tried to blame it on me, asking if I called it in. I responded, “Why should I when I requested it ten days ago?” It took a couple more back and forths before she finally got it: I requested the transfer, I have a confirmation number, why don’t you look it up. She did, and suddenly apologies are floating in my ear. Clerical error. Lost somewhere with some computer malfunction or whatever. Right. At least they apologized… along with crediting us $25.
Just to make sure, we called SoCal Gas. The rep was a bit annoyed, saying why confirm when it’s all confirmed and processed. Sun told him about the phone and the power, and he sort of chuckled and said, “I understand. Don’t worry. It’s all good.”
The lesson?
No real lesson other than even after you process a transfer or activation, call the day you move in and fucking confirm it again, which is a shit lesson.
July 22nd, 2007 at 11:31 pm
shit indeed.. lache!